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Heads up, we just launched a new website! We're thrilled to have you here. If you're experiencing any issues with your account, order history, rewards, or anything else on the site, it may be related to our recent launch. Don't hesitate to reach out, and our team will be happy to help, but rest assured, we're actively monitoring and working quickly to resolve any hiccups.

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Customer Service

Call our Customer Service team at 1-800-365-1311 or 440-543-2700, or email us at service@sstack.com.

Phone Hours

EST

Monday

8:30 am - 9:00 pm

Tuesday - Friday

8:30 am - 7:00 pm

Saturday

10:00 am - 5:00 pm

Sunday

12:00 pm - 5:00 pm

Begin a Live Chat

or Text with us at 440-769-1706

Live Chat/Text Hours

EST

Monday - Friday

9:30 am - 4:30 pm

Saturday - Sunday

Live chat not available

Retail store

8255 E. Washington St.

Chagrin Falls, OH 44023 Get directions from Google Maps

Day

Hours

Monday - Friday

10:00 am - 6:00 pm

Saturday

10:00 am - 6:00 pm

Sunday

12:00 pm - 5:00 pm

In-Store Pickup

EST

Monday - Friday

10:00 am - 6:00 pm

Please allow at least 2 hours for processing after placing your order. [Learn more about in-store pickup](/content/shipping-information/a/info-0007/#storepickup "https://www.sstack.com/pages/shipping-information"/index.html)

For general retail questions, email our store at store@sstack.com.

Phone: 440-543-2700 when prompted say "Store".

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Schneiders Rewards

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